Shipping policy

Shipping Policy

In-stock orders
Processed and shipped within 1–4 business days. Delivery time depends on the shipping method selected at checkout.

Pre-orders
Pre-order lead times vary and are subject to change based on current production volume. The estimated lead time shown at checkout is our best current estimate — it is not a guaranteed ship date. For current lead time estimates, check the product page or contact us before ordering. See our Cancellation Policy for pre-order cancellation terms.

Mixed orders
Orders containing both in-stock and pre-order items ship together once the pre-order is ready.

Incorrect or incomplete addresses
Please provide complete address details at checkout, including apartment, unit, or suite numbers. If a package cannot be delivered due to an incorrect or incomplete address, we're unable to offer a refund for the shipping loss. If the package is returned to us, we'll gladly reship at your expense.

Once your order ships
Once a package is handed to the carrier, it is in their custody and control, and we are not responsible for carrier delays, mishandling, or loss. We ship via trusted carriers and provide tracking on every order, but transit is outside our control.

Lost packages
If tracking hasn't updated for 7 business days (domestic) or 21 business days (international), or shows "delivered" but you haven't received your package, contact us at info@darbandlavashak.com within 30 days of the ship date. As a courtesy, we will file a claim with the carrier on your behalf. Resolution and any reimbursement are determined by the carrier's claim process and timeline, and are not guaranteed by Darband Lavashak Co.

For "delivered but not received" cases: please check with neighbors, household members, and your local carrier first — packages marked delivered often turn up within a few days. We ask that you wait 3 business days before we escalate a claim.

Damaged packages
Contact us at info@darbandlavashak.com within 7 days of delivery with photos of the damaged item, packaging, and shipping label. We'll file a carrier claim on your behalf. Please keep the damaged item and packaging until the claim is resolved. We'll update you within 30 days.

What's not covered
We're unable to offer refunds or replacements for: packages lost or delayed in carrier transit; packages marked delivered where no claim is filed within 30 days; packages returned due to an incorrect address; or claims filed outside the timeframes above.