In-stock orders Processed and shipped within 4 business days. Delivery time depends on the shipping method selected at checkout.
Pre-orders Pre-order lead times vary and are subject to change based on current production volume. The estimated lead time shown at checkout is our best current estimate — it is not a guaranteed ship date. For current lead time estimates, check the product page or contact us before ordering. See our Cancellation Policy for pre-order cancellation terms.
Mixed orders Orders containing both in-stock and pre-order items ship together once the pre-order is ready.
Incorrect or incomplete addresses Provide complete address details at checkout, including apartment, unit, or suite numbers. If a package cannot be delivered due to an incorrect or incomplete address, we cannot offer a refund. If the package is returned to us, we will reship at your expense or refund the order minus original shipping and any return-to-sender fees.
If something goes wrong
Lost packages If tracking has not updated for 7 business days (domestic) or 21 business days (international), or if tracking shows "delivered" but you haven't received your package, contact us at info@darbandcandy.com within 30 days of the ship date.
For "delivered but not received" cases: first check with neighbors, household members, and your local carrier — packages marked delivered often turn up within a few days. We ask that you wait 3 business days before we escalate. If you contact us during this window, we'll acknowledge your message and follow up once the window has passed. If the package is confirmed lost, we'll reship or issue a full refund — your choice.
Damaged packages Contact us at info@darbandcandy.com within 7 days of delivery with photos of the damaged item, packaging, and shipping label. We'll file a carrier claim and reship or issue a full refund — your choice. Please keep the damaged item and packaging until the claim is resolved. We'll update you within 30 days.
What's not covered We cannot offer refunds or replacements for: packages marked delivered where no claim is filed within 30 days; packages returned due to an incorrect address; or claims filed outside the timeframes above.